About Us

KYC Policy

If we are unable to verify your identity, we will contact you by email to explain what went wrong and what you need to do to resolve it. This avoids any waiting period when you want access to your funds. In practice, most accounts are verified faster than this — often within a few hours during business periods.
This one-time step ensures your account stays secure and your payouts process smoothly every time. Simply upload your ID and proof of address – most verifications are complete within 24 hours. By the way, security runs deep across all payment channels. Crypto users enjoy unlimited withdrawal caps with lightning-fast processing times, while traditional currency players can withdraw up to A$7,500 per transaction.
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It is not part of the standard KYC process for most accounts. Video verification is an additional step that may be requested in specific circumstances. Using a document that does not meet the criteria is one of the most frequent causes of initial rejection.
We support responsible gaming practices while keeping the excitement high with ongoing promotions and loyalty rewards that actually matter. Our welcome package speaks for itself – 100% bonus up to A$10,000 plus 100 Free Spins for every new member who joins our community. The rejection email includes the specific reason – correct the issue and resubmit via the same Verification tab. Delays or attempts to use the second account while under review are treated more seriously under the Terms and Conditions. If this window has passed without a decision, there are a few things to check before escalating. Each resubmission triggers a fresh review and typically receives a response within 24 hours.
Proof of address requirements are specific and commonly misunderstood. The verification clock begins once all three have been submitted. Our compliance team handles all document queries personally. You can find full details of how we handle all personal data in our Privacy Policy.
We understand that submitting personal documents can feel like a nuisance, especially when you just want to collect your winnings. We’ve got 18 deposit methods and 13 withdrawal options covering everything from traditional banking to cutting-edge cryptocurrency. Below you’ll find our popular bonuses that Australian players love most. Whether you’re asking about account verification requirements, how to activate your Free Spins, or what documents you need for withdrawals – they’ve got answers. Submitting documents in advance of your first withdrawal request removes any sequencing delay.
The specific document required depends on the method used. In practice, submitting documents a day before your first withdrawal request removes this sequencing delay entirely. Standard verification is typically completed within 24 hours of all three documents being submitted. You do not need to submit all three in the same session – partial submissions are saved and you can return to upload the remaining documents at any time. The system will not process a payout on an unverified account, so having documents ready in advance removes waiting time from the payout cycle. Your identity documents are among the most sensitive data you can share with any organisation.